Calling a drainage company for the first time can feel like a step into the unknown, so here is what happens when someone in Banstead rings Monster Drainage. From the first question on the phone to the explanation at the end, the aim stays the same: find out why the drain has stopped, clear it, and make sure you understand what was wrong. We work across SM7, from the village High Street out to Nork and Burgh Heath, for homes and businesses alike.
What we ask when you call
We begin with a few simple questions. Which drains are affected: one sink, one toilet, or everything on the ground floor? Is water standing in an outside manhole? Has it happened before, and has anything been tried already? Your answers tell us whether the problem is likely to be in a single waste pipe or further down the main drain, and what equipment to bring. We also take the address, a good number to reach you on, and anything we should know about parking or access.
While you wait for us
Once the visit is booked, try to stop using the affected sink, bath or toilet, as more water only adds to what is backing up. Avoid pouring bleach or drain chemicals into a blocked pipe: they rarely shift a solid blockage and make the job less pleasant for everyone. If you know where your manhole covers are, check they are not hidden under plant pots or a parked car, and keep children and pets away from any open chamber.
Arriving at your property
When we arrive, we listen to what you have seen and look at the affected drains before touching anything. Then we find the inspection chambers, often under a cover in the drive, garden or side passage, and lift them to see where the water is sitting. Many Banstead homes stand on larger plots, so a chamber can be some way from the house.
Finding the fault
A full chamber with an empty one further down tells us the blockage lies between the two. If every chamber is clear, the trouble is closer to the house, in a waste pipe or the toilet itself. Where the cause is not obvious, or the drain has blocked before, a camera can travel along the pipe to show what is inside. That turns a guess into something we can show you on a screen, so you see the problem for yourself rather than taking our word for it.
Clearing the drain
Most blockages clear with drain rods or high pressure jetting. Rods break through a plug of wipes or paper, while jetting scours away grease and silt that has built up along the pipe wall. Once water flows, we run the taps and flush the toilets to check that everything drains as it should, and we replace the covers before we leave. If the trouble turns out to be in the toilet pan rather than the drain, we deal with that instead.
Explaining what we found
Before we go, we explain what caused the problem in plain English. It might be fat from the kitchen, wipes, roots through a joint, or a length of pipe that has dipped. Knowing the cause is the best way to stop it happening again, and if it is something you can change at home, we will say so. We also mention anything else that caught our eye, such as a cracked chamber cover or a gully filling with silt, so you can deal with it early.
Quoting for any further work
Sometimes clearing the blockage is only part of the answer. Where we think more is needed, we give you a clear quote with no hidden charges and leave the decision with you. Further work we might suggest includes:
- A CCTV drain survey for a pipe that keeps blocking
- Planned jetting for a drain that collects grease
- Clearing outside gullies before the winter
- Advice on drain repairs where a pipe is cracked or broken
Nothing further goes ahead unless you agree to it, and you are welcome to take time to think it over.
Banstead, Nork and Burgh Heath
Banstead sits high on the North Downs in the borough of Reigate and Banstead, with Banstead Downs along its northern edge. Nork, to the west, is known for its streets of large detached homes built between the wars, and Burgh Heath to the south grew up in the early twentieth century. Houses of that age often still have their original clay drains, with joints that roots can find their way into. We cover all three, along with the rest of SM7. Shops, cafés and offices on and around the High Street get the same steps, with the visit planned with you to keep disruption low.
Your questions about drainage in Banstead
Q: How do you price a job?
A: We explain the work and give a clear quote before we begin, with no hidden charges. If you would like a rough idea first, you can ask for an estimate online.
Q: Can you advise on drain repairs?
A: Yes. If a survey or a clearance shows a cracked, broken or displaced pipe, we explain what we found and talk you through the repair options so you can decide what to do next.
Q: What does a CCTV report include?
A: It sets out the faults the camera found and the recommended next steps, supported by footage where needed. You can keep it with your property records or use it for an insurance enquiry.
Q: Do you cover the areas around Banstead?
A: Yes. As well as Banstead itself, we cover Nork and Burgh Heath, and our wider area includes Epsom, Sutton and Reigate. Our areas page lists every town.
More Banstead pages, and towns close by
Each service we provide in SM7 has its own page:
Contact Us
Ready to book? Our engineers are available 24/7 on 08006 546213, or you can email info@monsterdrainage.co.uk. Expect the same few questions described above.